KeepPact
KEEPPACT REFUND POLICY
KeepPact is a digital product. Your purchase provides access to a private digital member portal and the associated digital resources that make up the KeepPact 30 system.
Digital Delivery
Because digital access may be delivered immediately after purchase, purchases are generally final once access has been provided.
When A Refund May Still Apply
We will review and may issue a refund where:
- you were charged incorrectly
- access was not delivered due to a technical issue we cannot resolve
- the product is materially different from what was advertised
- a refund is required under applicable consumer law
- we approve a refund at our discretion based on the circumstances
How To Request A Refund Or Report An Access Issue
Email support@keeppactlife.com and include:
- your full name
- the email address used at purchase
- your order number, if available
- the reason for your request
- screenshots, if relevant
Most access problems can be fixed quickly, so please contact us before anything else — we would rather get you into the portal than see you locked out.
Your Consumer Rights
Nothing in this policy excludes or limits any right or remedy that cannot legally be excluded under the Australian Consumer Law or other applicable consumer protection laws.